Helmets and harnesses may be exchanged for fit and sizing reasons only. However, if we have made an error in the shipment (shipped the wrong product or a defective product) that requires a return or exchange we will issue a return shipping label to get the product back and ship the replacement for free. Donations are being accepted in Rohan stores this November (due to current government guidelines, please check store opening times before travelling). "Without the clothing from Gift Your Gear, the children and young people of Manchester Youth Zone would be unable to take part in outdoor activities, especially in winter months. Durable, functional cord trousers with classic jean styling. Mounted skis that have been shipped may be returned in brand new condition for store credit towards another pair of mounted skis within 30 days of purchase. As a thank you for any donations … This is especially true in the case of gifts. Discount may not be used against a previous purchase, to buy gift cards or in conjunction with any other offer. Free returns postage is for mainland UK donations only. If you need to return a consignment item by mail, it must ship within 7 days of purchase, and you will need to call 888-547-4327 to obtain an exception. Register your interest below. Either post your donation to us, with the pre-paid label provided, or take it to your nearest Rohan store when this is possible. The North Face, Salomon, Garmin, Suunto, Mammut. As always, we take consignment in 7 days a week, however we will stop taking it in at 5pm to allow us to […] SAVE THE DATE-Mid-Winter Sale. Big brand outdoor clothing, tents & camping, cycling and more. As always if you have any questions about a product or a return, please call us or drop into a live chat to talk to one of our experienced staff! The UK's Biggest Outdoor Stores. 8) Outdoorplay. Thank you for your understanding in this matter, as we want to ensure everyone's safety. This November we are once more asking the outdoor community to donate their unwanted but usable kit. They must be returned in new condition with all tags and packaging within 30 days of purchase. Returns will be processed as soon as possible after arriving at our Burlington, VT location. Save big … They’re also very forthcoming about their offerings, have a great community surrounding them (just check out their blog), and an impressively deep catalog. Since 2012, Gift Your Gear has helped donate over 195,000 outdoor garments, across 650+ inspiring projects, helping 5000+ individuals get outdoors. Please be sure of the items you are purchasing before submitting your order. Outdoorplay has grown to become one of the largest specialty … For footwear (including climbing shoes) we recommend wearing new shoes and boots around your house until you are sure the fit is correct. If products are returned used, damaged, or without their packaging we reserve the right to charge a restocking/refurbishment fee to make the product salable again or, in rare cases, refuse the return all together. You can also note on the return form that you would like an exchange. Please correct the following errors before continuing: Select if you would like your returns pack emailed or posted to you. Therefore, we have extended our donations returns period until the 24th December 2020. We will accept brand new, complete items still … Outdoor gear and clothing from big brands to the small and undiscovered. Mark Your Calendar for 2/14-2/18 the OE President’s Day Sale! © 2020 Outdoor Gear Exchange, Inc., All Rights Reserved. Found something we sell cheaper? Read below for more information about our policy regarding technical climbing gear and mounted skis. Once shoes have been worn outside or show wear they will no longer be returnable for a refund to the method of payment. Refused orders that originally qualified for free shipping under our policy (domestic or international) will have any associated shipping fees deducted from the value of the return upon receipt and processing of the refused order unless otherwise waived by a customer service agent. We accept clothing from any outdoor brand, not just Rohan, but are unable to accept underwear, sleeping bags or equipment. Consignment items can only be returned within 7 days of purchase. Open Today: 11:00 am - 7:00 pm. Due to current events, there may be delays with shipping and processing returns. As a thank you for any donations made, we’ll reward you with 20% off any full price purchase*. Burlington, VT 05401. While they specialize in cycling gear and stuff for urban commuters, the Switchback Gear Exchange actually offers a wide variety of used gear across a number of different categories — including hiking, camping, apparel, and more. You must have JavaScript enabled in your browser to utilize the functionality of this website. This includes, but is not limited to, carabiners, protection, and ropes. How would you like to receive the donation pack? The 20% off offer will be valid against a full price purchase once you have made a qualifying Gift Your Gear donation. When making a return, please fill out a return form and include a copy of your invoice. Rohan is your constant companion for every journey, whatever the journey. Consignment Drop Off We will stop taking in consignment at 5pm. NEW YEAR-NEWS & ACCOUNT UPDATES Outdoor Exchange has made a few changes in the New Year to better serve our customers! We'll beat it by 10% In order to protect the safety of all of our customers the sale of all technical climbing equipment is final. Consignment items, climbing gear, and mounted skis are a special situation. Trekkinn, the online shop where to buy Outdoor clothing and Trekking gear. Company Number: 03252430. Check out Outdoor Gear Exchange’s online consignment shop that’s perfect for out-of-state gearheads who want to buy or sell their lightly used products. Offer ends on 30th November 2020. One thing that is cool about using Outdoor Gear Exchange is that consignment gear that doesn’t sell after 8 months is donated to charities, including refugee groups. A lot of our members are financially disadvantaged and could never afford the quality clothing we get donate from Gift Your Gear". At Outdoor Gear Exchange, we believe quality gear means quality experiences. Gather your usable outdoor clothing and package it up securely, Attach the Royal Mail pre-paid returns label* to your parcel. CLIMB LIMITED - T/A ROCK + RUN. If there is any doubt, we recommend a gift certificate instead of specialized climbing equipment. Please see below for our specific safety related return policies. Find everything you need for your next adventure at Backcountry. Drop off your donation at your local post office: Gather up your pre-loved usable outdoor clothing and bring it a Rohan shop this November (please check store opening times before travelling), We’ll then reward you with 20% off any full price purchase*. This discount code can only be used for a single transaction and is not based on number of items donated. We try hard to have a complete selection and great prices, but most importantly, we want you to be totally satisfied with your purchase. You’ll receive a Royal Mail pre-paid returns label and unique 20% off discount code*. We stand behind the gear we sell and if within the 30 day period of use you are not satisfied, we will continue to work with you to make sure you have the right gear you need to take you on your next adventure. Their one … When returning a product for exchange there is always a chance that the replacement product will be out of stock by the time we receive your return. Do NOT follow this link or you will be banned from the site. As such, almost all of our products can be returned for a full refund of the ticket price within 90 days of purchase, no questions asked, provided they are still in new condition with the original packaging. JavaScript seems to be disabled in your browser. Because the performance of your gear is important, if you feel your purchase is not meeting the expectations for which it is designed or that it is not performing in the manner intended, exchange lightly used or dirty items within 30 days for the full purchase price towards store credit. We understand that getting your donation to us may not be possible at this time. At Outdoor Gear Exchange, we believe quality gear means quality experiences. Shoreline Business Park, Sandside, Cumbria, LA7 7BF. We reserve the right to refuse returns due to damaged or missing product. This policy is in place to ensure satisfaction with your purchase and encourage you to get out and use your new gear! Please ship your package with a trackable & insured method (UPS, FedEx or with insurance via USPS) so it does not get lost in the mail and is covered if it does get lost or damaged. United Kingdom. Donate by post below and receive your 20% off discount code* and Royal Mail pre-paid label*. Since 2012, Gift Your Gear has helped donate over 195,000 outdoor garments, across 650+ inspiring projects, helping 5000+ individuals get outdoors. At Rohan we believe old outdoor clothes shouldn’t be thrown away, but have a new lease of life on the hills in the UK. Outdoor Gear Exchange - Returns 37 Church Street At Rohan we believe old outdoor clothes shouldn’t be thrown away, but have a new lease of life on the hills in the UK. Postage donations are to be returned to Rohan by the 24th December. Size and weight restrictions apply. Customers are responsible for any duties, tariffs, or other fees associated with the crossing of an international border on refused international shipments. Interested in becoming a Gift Your Gear beneficiary? We do not pay for return shipping. To avoid this, we recommend returning the unwanted product for a refund and ordering the replacement separately. Because the performance of your gear is important, if you feel your purchase is not meeting the expectations for which it is designed or that it is not performing in the manner intended, exchange lightly used or dirty items within 30 days for the full purchase price towards store credit. If you have any questions, please call first at 888-547-4327. VAT Number: GB378556010 We can provide return shipping labels, but we would deduct the cost of the label from the refund. Perfectly balanced, ergonomically designed 6l bag.
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